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Thursday, June 16, 2016

The Haves and The Have Nots of the Internet ICANN Needs to Investigate GoDaddy.com

               Recently while researching for a domain name for a non-profit organization that I am starting up with a few other like-minded people, I found that internet firm GoDaddy.com has been given control of the majority of internet domain names by ICANN. Whether these domain names were bought outright, were won at auction, or obtained otherwise, to put the Free Speech Rights of future internet business owners in the hands of one company is folly.
               Our organization is called PleaseHelpMeNow.org. It was founded on June 2, 2016 in an effort to bring people together, but someone at GoDaddy.com has repeatedly interferred in the transaction. For what reason, I do not know. I have had to submit personal financial transaction data and official government documents five times to them over the last week to verify the purchase of the domain name.
               However, I am asking ICANN to conduct an investigation into GoDaddy.com's business practices, the limited access provided to domain names, the improper requests for personal bank statements, official government identification documents and the like to verify that an order was actually placed.
                Another item of concern is the notice placed by GoDaddy.com that "they auction off to the highest bidder internet domains that "more than one party is interested in purchasing."  The auction is held by GoDaddy.com to benefit their own profit margins. No evidence that the other alleged "interested party" ever existed or exists in real life. As the alleged auction is under the complete control of GoDaddy.com, anything could happen, any fake or real offer could be made or covered up by their staff.
                 The fact that ICANN placed GoDaddy.com placed them in possession of the majority of Internet domain names truly limits the future of the internet and therefore the First Amendment Rights of every American, as well as every citizen of the world.

Below are some of the emails concerning the mentioned transaction:

This is what happens when a corporation is given too much authority over any part of the future of the Internet:





Re: Update [Incident ID: 29724060] - Fw: payment verification

From: Mark Winkle (markwinkle2003@yahoo.com)
To: ccinquiries@secureserver.net;
Date: Wednesday, June 15, 2016 11:34 PM


Dear GoDaddy.com Secure Sever Staff,                                              June 15, 2016


                As you seem to be having so much fun violating Federal Banking laws, I must inform you that a formal complaint will be filed with the Federal Trade Commission Fraud unit, FBI Internet Crime Unit IC3, and the US Federal Reserve Fraud Unit in Washington, DC. Internet crime is taken seriously. A formal complaint is also being filed with ICANN over this matter. The fact that payment has clearly been received by your bank on June 8, 2016 and the fact that you have failed to timely deliver the product established prima facie evidence of a clear intent to defraud. Under FTC regulations, your firm was required to effect deliver within 72 hours of the receipt of funds.

I have contacted the CEO of Go Daddy.com and asked him to intervene on my behalf. If the domain name which I ordered and paid for is not reinstated immediately,  criminal charges will be filed against your secure server staff members.  Additionally, litigation will begin in one month for the loss of potential revenue and the loss of my time spent attempting to clear this matter up at the rate of $500.00 per hour, my billable rate for consulting.

Additionally, two blog posts stating the facts of the events has been posted on both of my international financial consulting websites. You can read these posts at realmoneyfrompocketchange.blogspot.com and winklepublishing.blogspot.com.

I would also like an apology from Go Daddy.com's secure server Dept. Head Thursday. Maybe you think that poor customer service is acceptable, but I don't. I think holding up the approval of a non-profit's domain name, long after it was paid for, is unacceptable under any circumstances.


The fact that I have had to present payment verification on five different occasions in the past week is unacceptable and intolerable by any means.

Attached is the payment page from my checking account made by Key Bank to Go Daddy.com  on June 8, 2016 for the domain name pleasehelpmenow.org .

Please forward a copy of this email to the Secure Server Division, the VP of Customer Service, and Go Daddy's CEO. I am sure they will not find it nearly as amusing as you have. Please have you VP of Customer Service call me Thursday morning.


Sincerely,
Mark Winkle
CEO, Founder The Winkle Institute for Worldwide Economic Stability

On Wednesday, June 15, 2016 6:23 AM, "ccinquiries@secureserver.net" <ccinquiries@secureserver.net> wrote:



Information regarding your support request
Our support staff has responded to your request, details of which are described below:


Discussion Notes
Support Staff Response
Thank you for the provided documentation. Upon further review, additional information will be necessary.

Please provide one or more of the below documents to complete this verification process:

- Statement from your financial institution showing the original purchase. For your privacy, you may mark out all but the last four digits of your account number as well as any transactions with other companies.

- If a credit, debit, or gift card was used for payment, provide an image of the front and back of the card. To preserve the integrity of your payment information, please mark out the three/four digit security code and all but the last four digits of the card number. The name line must be visible.

Upon receipt of the requested documentation, we will re-evaluate the status of your account. We thank you in advance for your cooperation and apologize for any inconvenience this may cause.

Sincerely,
Verification Office
Customer Inquiry
Dear Vice President of Customer Service GoDaddy.com, Here are three different copies of my driver's license. You can magnify or shrink the pictures into focus in the email (something your verification dept. should have done).  Please call me Wednesday by noon Eastern Time to verify that you have received this email. Sincerely, Mark Winkle Ph. 937-831-8119 On Monday, June 13, 2016 11:43 PM, Mark Winkle wrote: Sent from Yahoo Mail on Android


If you need further assistance with this matter, please contact customer service at +1 (480) 624-2500 and reference [Incident ID: 29724060].

Thanks,
Customer Service
Please do not reply to this email. Emails sent to this address will not be answered.

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Attachments

  • Go Daddy Payment.docx (20.94KB)